Performance Management, Productivity and The Decision of The Pilot

The more productive we are, the more we get paid.simple computerized alarm, or 10,000 dollar on an
Seems logical, but is it true? All depends on theadvanced system including the presence of an agent,
definition of productivity on an individual level. Take forand 100,000 dollars... one million...
example the decision of the pilot.A plane fromThe level of security is nearly unlimited and you will
North-West Airlines is heading to India. Abovenever be sure whether you will prevent robberies of
Germany the crew does not fully trust a group ofany kind.
twelve passengers. They used mobile phones whichWith the current threat from terrorism, the security
are forbidden on a plane and their behavior waslevel could be increased to unlimited levels. We will
suspicious. How the crew came to the insight to alarmnever know whether it will help.Yet, it is all about
the captain is not quite clear. Nor is the question ontrading different aspects of productivity; more
what information the captain decided to return toinvestments in security will lead to a lower level of
Schiphol. But the captain acted above all for safety ofconventional products and services (in this case less
the passengers.In productivity terms, the decision toflights).
return was fueled by a higher value for safety andAnd the question is, who will pay for this? And for the
security than for the efficiency of the service. Bothinitial question; the pilot or employee will only get paid
activities -- the act of prevention and the actualmore if you agree on the performance metrics, if
transport are productive. To see this you need only tosecurity is in, than you are save.© 2006 Hans
observe the security market.For houses andBoolHans Bool is the founder of Astor White a
companies it is wise to secure the construction. Youtraditional management consulting company that offers
can spend 100 dollars on some simple bars to secureonline management tools.
the windows. You can also spend 1000 dollars on a