| The more productive we are, the more we get | | | | on an advanced system including the presence |
| paid. Seems logical, but is it true? All | | | | of an agent, and 100,000 dollars... one |
| depends on the definition of productivity on | | | | million... |
| an individual level. Take for example the | | | | |
| decision of the pilot.A plane from North-West | | | | The level of security is nearly unlimited |
| Airlines is heading to India. Above Germany | | | | and you will never be sure whether you will |
| the crew does not fully trust a group of | | | | prevent robberies of any kind. |
| twelve passengers. They used mobile phones | | | | |
| which are forbidden on a plane and their | | | | With the current threat from terrorism, the |
| behavior was suspicious. How the crew came to | | | | security level could be increased to |
| the insight to alarm the captain is not quite | | | | unlimited levels. We will never know whether |
| clear. Nor is the question on what | | | | it will help.Yet, it is all about trading |
| information the captain decided to return to | | | | different aspects of productivity; more |
| Schiphol. But the captain acted above all for | | | | investments in security will lead to a lower |
| safety of the passengers.In productivity | | | | level of conventional products and services |
| terms, the decision to return was fueled by a | | | | (in this case less flights). |
| higher value for safety and security than for | | | | |
| the efficiency of the service. Both | | | | And the question is, who will pay for this? |
| activities -- the act of prevention and the | | | | And for the initial question; the pilot or |
| actual transport are productive. To see this | | | | employee will only get paid more if you agree |
| you need only to observe the security | | | | on the performance metrics, if security is |
| market.For houses and companies it is wise to | | | | in, than you are save.© 2006 Hans BoolHans |
| secure the construction. You can spend 100 | | | | Bool is the founder of Astor White a |
| dollars on some simple bars to secure the | | | | traditional management consulting company |
| windows. You can also spend 1000 dollars on a | | | | that offers online management tools. |
| simple computerized alarm, or 10,000 dollar | | | | |